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The Council of Mortgage Lenders (CML) has issued new guidance concerning the treatment of consumers who fall behind on their mortgage payments.
Aiming to give lenders practical advice and examples of good practice, the resource is a reference point for companies, rather than a definitive statement of what lenders should do.
It is intended to help firms keep people in their homes, making repossession a last resort.
CML director-general Michael Coogan said: "Despite the fact that the rate of repossession is modest, we recognise that there is significant public concern about this subject."
He added that the guide should help to ensure that checks and balances that protect consumers are in place.
Earlier this month, the government called on lenders to provide greater assistance to homeowners who are struggling to make their mortgage payments.