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Those who choose to pay their British Telecom (BT) bills by cash or cheque instead of direct debit will pay a £4.50 fee beginning on May 1st, it has been announced.
Additionally, people who do not pay their bills promptly will be subject to a £7.50 charge, up from the previous amount of £5.
Some believe that the hikes could result in more debt for those who are already facing financial problems.
"Unfortunately, instead of rewarding customers who switch to direct debit, BT has elected to penalise those that don`t," commented Karen Darby, founder of price comparison website SimplySwitch.
"This presents a problem to the millions of customers who mistrust the direct debit system or do not hold bank accounts, usually the elderly and vulnerable who can least afford to pay extra."
BT claims it is the oldest communication company in the world, currently operating in 170 countries.