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Electricity providers `can lead consumers into debt`

16/03/2007

Three electricity providers have been accused by a consumer group of leading customers into debt, it has emerged.

A failure by companies to change the reading on pre-payment electricity meters can result in people facing extra-large bills, which may exacerbate debt, according to Citizens Advice and energywatch.

Firms such as Powergen, Scottish Power and npower have faced disapproval from the consumer advocacy organisations for their practice of back-charging.

Labour MP Brian Donohoe commented on the charges: "It is simply unacceptable that these three huge companies still insist on penalising low income consumers by forcing them into debt.

"What is even worse is that it is the outdated technology, poor practice and inaction of these very companies that is causing this, yet they still insist on hammering their own customers."

Energywatch is an independent gas and electricity watchdog which aims to help consumers attain the best service for their money.


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