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Credit card firms `should stand by statement` in fraud cases

07/03/2008

UK consumers have been advised they should not have to provide any additional information when claiming for debt unfairly accrued when shopping overseas.

The Advanced Process Automation and Control System (Apacs) - the UK`s trade association for payments - has today told consumers the statement showing the incorrect transaction will be sufficient evidence for credit card companies.

Spkesperson for Apacs Mark Bowerman commented: "The credit card company would have records of it so they [the consumer] would just have to flag it up with their card company and they would tell them what they need to do."

He also warned consumers against confusing debt accrued through illegal transactions with credit card fraud, stating: "They are different things."

Section 75 of the Consumer Credit Act 1974 - upheld by a House of Lords ruling last year - states consumers are protected when purchasing overseas on credit cards for goods from £100 up to £30,000 in value, according to the Office of Fair Trading.

Turkey is the country in which fraudulent deductions are most commonly made, according to 2006 research by Barclaycard.

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